Sunday, June 30, 2013

Customer Service 101 ( adult language)

My planned post is going to have to come up tomorrow. The cashier at Wal-mart pissed me off today. Here's a few lessons I've learned in my many years of customer service. And believe me when I tell  you I am pro. You will never ever know how much of a tool I think you are when I am on the phone with your, or face to face.

If you are going to be a cashier at Walmart, no matter how shitty you think your job is, guaranteed your customer's don't want to be in your store either.
Nobody likes Walmart. Nobody.
1:Don't stand there with your arms crossed and a fuck the world expression on your face.

 It just makes your customers even ruder because you give the impression of being a total douche-bucket.

2: Fake it till you make it sister. Smile and think all the rude thoughts you want, but don't let that shit show on your face.

3: When you are pleasant and smile, your customers are pleasant and smile.

4: Own your shit.

You work in a shitty store. Get over it. Clean your register up. Don't expect people to be nice when you are checking out their veggies  on a filthy belt covered in your snot.

5: DON'T BE A DICK. I cannot reiterate this enough.  Smile and nod and wish them a happy day and GET THE FUCK OVER YOUR BUTTHURT SELF.

6: At the end of the longest day of your life, you have to live inside your head. Is it a happy place? Are you happy with who you present to the world?

7: Empathy counts, people. I'm not saying take someone's pain and make it your own, I'm saying feel sympathy for the dickwad that just came through your line because maybe he's buying those depends for his demented grandmother who doesn't recognize him and accused him of some atrocious behavior when all he's doing is trying to take care of her and so maybe he's so stressed and miserable and hurting he can't see he's being a dickwad. Customer service isn't about YOU, hooker, its about YOUR CUSTOMER.  Save your shit for the end of the day. Fuck.

Wednesday, June 26, 2013

Time keeps on slipping, slipping, slipping.

And suddenly, it's the future. My almost 14 year old had his first paid babysitting job today. How is that even possible?! He was just a baby yesterday! Now, he's taller than me, with facial hair and a grown man's voice. Breaks this mama's heart.

I remember when he was first born, he was the most beautiful baby I'd ever laid eyes on. As he grew, he was incredibly affectionate and loving. Now he's a teenager with a mohawk and most days I just sort of want to dig into his brain and figure out what the hell he is thinking. I don't remember being closemouthed as a teenager. In fact, anybody that knew  me then will tell you I was not shy about voicing my opinions, with considerably less tact than I have now. If I thought it, felt it, feared it, wanted it, it was coming out of my mouth for the world to know about it, and to hell with what anybody thought about it! Now, of course, I learned how to be a bit more diplomatic and tactful. I still think it all, I just don't always say it all.

I'm to busy tonight to write a really long post, even though I have lots to say, so here is a picture.

He loves his brothers. 

Weddings and Life and Anxiety, oh my!(adult language. lots of potty words.)

SFWG Here with a couple confessions:

First of all: I'm a shitty blogger. I admit it. I think about shit to post every day, but don't often make the time to actually sit my fat ass down and write it out. I'm sorry for that. I'm working on it. I'd promise to do better but I don't make promises I can't keep, and I can't promise to keep that one.

Life is perennially busy. ( Is that grammatically correct? Perennial = permanent? ) My stepson was home for two weeks, and life was total chaos and I loved it. Then he went to his mom's house, and my other two littles went to their dad's house for two weeks. My oldest son's father's family has suddenly decided since his father has another kiddo ( who is super cute, by the way), they regret missing all the time they could have had with my son, and oh can he come to the family reunion! What the hell? I left it up to my son, and he wants to go to see his little brother but says everybody else he can do without. I don't blame him.
I'm pretty bitter about it and trying to pretend I'm not.

My boyfriend finally agreed to actually marry me and not just give me lip service. It's only been 5 years so I think its about time. Now I'm all wound up about dresses ( 60 pounds to lose, fuckers, 60 fucking pounds. Holy shit) and receptions and playlists and dinners and I'm poor so my wedding wont be as fancy as my beautiful sisters was and she's having her first baby in August and when should we schedule the wedding and should we just go to the courthouse and have an actual wedding wedding after i dump the 60 fucking pounds and  can actually fit into a dress and look pretty or just say fuck it and who the hell would come since all our friends are scattered across the country and who the hell wants to come to the UP and do you SEE WHAT I'M DEALING WITH HERE?!

I can't handle it. I think we'll just go to the courthouse and not tell anybody.

Also:  I forgot what else I was going to write. I can't blame in on the wine, sadly, as I'm not drinking. I'm just a space cadet.

As always, comments and opinions are welcome, just keep it respectful.